Privacy Policy

Who we are

WebAnalyticsInc is a small software business based in Castle Rock, Colorado, USA. We run webanalyticsinc.com and every product on a webanalyticsinc.com address, including stores our customers open on shop.webanalyticsinc.com. This policy covers all of them. When we say "we" or "us", we mean WebAnalyticsInc.

The short version: we collect what we need to run the products you use, we never sell your information, we don't show ads, and you can ask us to export or delete your data at any time.

What we collect

Things you give us

• Account details: your name, e-mail address, company name if you add one, and your password. Passwords are stored only as a one-way hash; we can't read them.
• Your work: whatever you put into our products, for example contacts, deals, invoices, products, files, documents, messages and settings. This is your data; we hold it so the product can work.
• Billing details: your plan, invoices and payment status. Card payments are handled by Stripe. Your full card number goes straight to Stripe and never reaches our servers.
• Support conversations: messages, chats and attachments you send us.

Things we collect automatically

• Technical information: your internet (IP) address, browser and device type, and the time of each request. Our servers record these in normal web logs.
• How our sites are used: pages viewed, clicks, scrolling and the page that sent you to us. We measure this with our own tools on our own server, including our own Analytics product on webanalyticsinc.com (see below for how it works); we don't use Google Analytics or advertising trackers. Some products let our customers turn the same measurement on for their own sites and stores.
• Security signals: sign-in times, failed sign-in attempts and the devices signed in to your account, so we can spot misuse.

How we use it

• To provide the products: sign you in, save your work, send the e-mails you ask the products to send, and process payments.
• To keep accounts and the service safe, and to stop spam, fraud and abuse.
• To answer support requests.
• To send service messages, such as receipts, security alerts and important changes. Marketing or product-news e-mails are sent only if you opt in, and every one has an unsubscribe link.
• To understand which features are used so we can improve them.
• To meet legal obligations, such as keeping invoices for tax purposes.

We do not sell your personal information, rent it out, or use it to show you advertising.

Who we share it with

We share information only where needed to run the service:

• Stripe processes card payments for our plans and for stores on shop.webanalyticsinc.com. Stripe's own privacy policy applies to what it collects.
• Google Fonts: some of our older product pages load typefaces from Google's font service, which means Google receives your IP address when those pages load.
• E-mail delivery: e-mails are sent from our own mail server. The recipient's e-mail provider receives the message, as with any e-mail.
• Services you connect: if you connect another service to one of our products (for example a payment, e-mail or storage account), we send that service what is needed for the connection you set up.
• Our customers: if you buy from a store or sign up to a newsletter run on our products, the business running it can see the details you gave them. See below.
• The law: we disclose information if we are legally required to, or when it is needed to protect people from harm. If we're allowed to, we will tell you first.
• A change of ownership: if WebAnalyticsInc is ever sold or merged, your information would pass to the new owner under this policy, and we would tell you beforehand.

Cookies

We use our own cookies to keep you signed in, remember a shopping cart, remember settings, protect forms and measure how our sites are used. We don't use third-party advertising cookies. You can clear or block cookies in your browser, but signing in and checking out won't work without them.

Where it is kept

Our products run on a server we operate, rented from a hosting company in the United States. Backup copies are kept on that server and on a computer under our control. If you use our products from outside the United States, your information is transferred to and stored in the United States.

We protect information with encrypted connections (HTTPS) on every site, hashed passwords, access limited to the people who run WebAnalyticsInc, and monitoring for unusual activity. No system is perfectly secure. If a breach affects your information, we will tell you without undue delay.

How long we keep it

We keep your information while your account is open. When you close your account, or ask us to delete your data, we delete it from our live systems within 30 days. Older backup copies are replaced on a rolling basis. Some records, such as invoices and payment records, are kept longer where the law requires it. Web server logs are kept for a limited time, then deleted or anonymised.

Your choices and rights

• See, correct or download the information we hold about you.
• Delete your account and your data.
• Unsubscribe from optional e-mails at any time, using the link in each one.
• Object to, or ask us to limit, a particular use of your information.

Most of this you can do in your account settings. For anything else, e-mail support@webanalyticsinc.com. We'll reply within 30 days and won't charge you. People in the EU, UK, California and other places with privacy laws have these rights under those laws. We don't sell or share personal information for advertising, so there is nothing to opt out of there. If you are unhappy with our answer, you can complain to your local data-protection authority.

If you buy from or subscribe to one of our customers

Businesses use our products to run their own stores, newsletters, booking pages, help centres and similar services. When you deal with one of them, that business decides what it collects and why. We store and process the information on their behalf, following their instructions and this policy. Please contact the business first with questions or requests about your data. If you can't reach them, write to us and we will help.

Website analytics (WAI Analytics)

Our customers can add our Analytics script to their own websites, and we use it on webanalyticsinc.com too. It sets no cookies and stores nothing in your browser. To count unique visitors without tracking you, it makes a short code from your IP address and browser together with a random value (a "salt") that changes every day; the salt is deleted after two days, so the code can't be reversed or linked to your visits on other days. Your IP address is used only to work out your country and is never stored. We record the pages viewed, the page or campaign that sent you, and your country, browser, operating system and device type; the rest of a page's web address (anything after "?") is dropped, because it can hold personal details. Browsers that send "Do Not Track" are not counted unless the site owner turns that off. The website owner sees only these totals and lists, not who you are.

Signing documents (WAI Sign)

If someone sends you a document to sign through our Sign app, you don't need an account. We store the document, your name and e-mail address as the sender entered them, the signature and initials you adopt, and an audit trail of when you opened, agreed to sign and signed, with your IP address and browser. That audit trail is printed on the certificate of completion attached to the signed document, so the sender and every signer can prove what happened. Documents are private: only the sender and the signers, through their own private links, can open them. The sender controls them and can delete drafts and cancelled or declined documents; signed documents stay in the sender's account until the account is closed or the sender asks us to delete them.

Children

Our products are for businesses and adults. They aren't meant for anyone under 16, and we don't knowingly collect information from children. If you think a child has given us information, contact us and we will delete it.

Changes

If we change this policy, we'll post the new version here with a new effective date. If a change is significant, we'll also e-mail account holders before it takes effect.

Contact

WebAnalyticsInc, Castle Rock, Colorado, USA
support@webanalyticsinc.com