Website chat, support e-mail and a contact form, answered from one team inbox
A shared help desk: website chat, your support e-mail and a contact form land in one team inbox. Assign, note, @mention, saved replies, help-article suggestions, ratings and reports.
Support is a help desk for small teams that answer customer questions. Chats from your website, e-mails sent to your support address and messages from your contact form all land in one shared inbox, so nothing gets lost in someone's personal mailbox.
Chat replies and incoming e-mail work today. Replying to customers by e-mail is switched off until our launch.
Paste one line of code and a chat button appears on your site, with your colours, greeting and team names. On phones it opens full screen, and outside office hours it turns into a leave-a-message form.
Chats, e-mails forwarded to your support address and contact form messages sit side by side, with Open, Pending and Closed so you know what is waiting on you and what is waiting on the customer.
Assign or transfer a conversation, write internal notes the customer never sees, mention a teammate, and see when someone else is already writing a reply.
Saved replies come up with a slash shortcut, and the inbox suggests matching Help Center articles you can link in one click. Visitors also see article suggestions while they type.
The sidebar shows the page the visitor is on, where they came from, their local time and every earlier conversation with them.
Free includes 1 support agent and 1 e-mail inbox.
Starter includes 2 support agents and 3 e-mail inboxes, plus the API and webhooks.
Business includes 25 support agents, 10 e-mail inboxes, assignment rules and response time targets (SLAs), plus the API and webhooks.
One subscription covers this app and every other business app: Free $0, Starter $19/mo, Business $49/mo for 5 users.
| Limit | Free | Starter | Business |
|---|---|---|---|
| Support agents | 1 | 2 | 25 |
| E-mail inboxes | 1 | 3 | 10 |
| Rules + SLAs (Advanced) | Not included | Not included | 1 |
Incoming e-mail works now: forward your support address and messages arrive in the inbox within seconds. Sending your replies back by e-mail is built and switched off until our launch, and the conversation clearly shows when a reply was saved but not e-mailed.
Set office hours with your time zone and the widget shows when you will be back plus a leave-a-message form. Your team gets a notification, and missed chats are flagged after five minutes.
You can still answer every conversation, but inviting another agent shows an upgrade option. Open invitations count toward the limit until they are accepted or cancelled.
Free tier. No credit card. Change or cancel any time.
Try Support →